Cancellation policy

1. Booking and conclusion of contract

  1. An accommodation contract is concluded when the Tenant requests the provision of a holiday apartment and the Landlord confirms the booking (booking confirmation).
  2. The booking confirmation may be made in writing, by email, or by completing the online booking process.

2. Booking confirmation, reservation and binding nature

  1. Upon receipt of the booking confirmation, the booking is generally binding.
  2. If a payment (deposit/balance/total amount) is agreed, the reservation becomes binding at the latest upon receipt of payment. Until then, the Landlord cannot guarantee availability unless expressly agreed otherwise.
  3. By booking, the Tenant and accompanying persons acknowledge these GTC as part of the booking agreement.

3. Payment

  1. Payment is made either by bank transfer after invoicing or—if offered—via a payment service provider during the booking process.
  2. Payments must be made by the due dates stated in the invoice/confirmation.
  3. If a payment via a payment service provider is declined or charged back, or if a due payment is not made on time, the Landlord is entitled to
  • set a reasonable grace period and/or
  • withdraw from the contract or cancel the booking.
  1. In this case, the agreed cancellation conditions apply. Further claims remain unaffected.

4. Cancellation policy for bookings via daserhaus.de or daserhaus.myweb.smoobu.com

  1. Free cancellation: Up to 4 months before arrival, the booking can be cancelled free of charge. Cancellation must be made in text form (e.g., email) or via the relevant online tool. Any payments already made will be refunded in full.
  2. Cancellation with costs:
  • For cancellations up to 28 days before arrival, 50% of the total amount will be refunded.
  • For cancellations later than 28 days before arrival, 10% of the total amount will be refunded for saved expenses.
  1. Offset in case of re-letting (goodwill arrangement): If, after a cancellation subject to costs, the Landlord is able to re-let the apartment for at least the same price and an equivalent period, the Landlord will refund the cancellation costs incurred, less a processing fee of EUR 60.00. This refund is a voluntary goodwill gesture and does not constitute a legal entitlement for the future.

5. Withdrawal / termination by the Landlord

  1. The Landlord is entitled to withdraw from the contract or terminate it without notice if there is good cause. Good cause includes in particular:
  • force majeure or significant events affecting the property (e.g., flooding, fire, severe water damage) that make rental impossible or unreasonably difficult,
  • non-payment despite a reasonable grace period,
  • material breaches of contract, in particular overcrowding, disturbance of the night’s rest, threats/harassment of others, violation of safety rules, or other seriously disruptive behavior,
  • unauthorized events/parties or commercial use.
  1. Exclusion of rentals due to extremist/violence-glorifying content: No rental will be made to persons who, through behavior, statements, or use of insignia/symbols of unconstitutional organizations, or through glorification of violence or inhumane, racist or antisemitic content, are outwardly identifiable as such. Likewise, no rental will be made to persons who belong to or support anti-constitutional organizations, as well as to persons who support parties or organizations classified as confirmed right-wing extremist. If the Landlord obtains concrete indications of this after booking, the Landlord is entitled to withdraw from the contract or terminate it.
  2. In the event of withdrawal/termination under this clause, the agreed cancellation policy applies; in the case of a justified extraordinary termination for good cause, the Landlord’s claims for damages may remain unaffected.